Feredea will check the product before we send out the shipment. However, we could only cover major defect as we have a large quantity of shipment to prepare everyday.
If we notice there are defects or stock problem before the delivery , we will email you to seek for further assistance.
Feredea will check the measurement , material and product's similarity before we upload the product to our website.
If there is slight difference in color and design we will state clearly in the product's description.
Product which never meet our minimum guideline , we will never upload it to our website.
We hope the above procedure do increase our reliability in preparing your shipment and most importantly maximize customer's satisfaction.
Feredea is a retail and wholesale based company , we have our own stock return policy unlike other retail based company.
Situation which we STRICTLY dont accept Return/Exhange :-
1) Size Exchange.
2) Color Exchange.
3) Color difference due to lightning effect.
4) Measurement differs in 1-3 cm.
5) Scissors cut during unseal parcel.
6) Minor defect which can be corrected easily.
7) Minor Stain.
8) Design Issue. ( We do check our product in every aspect before uploading to our website , therefore we will not accept any further return/exchange )
However , we do accept Return/Exchange in certain situation.
Feredea Admin reserve the right to classified the product whether it is Returnable/Exchangable.
In the occasion when Feredea Admin authorized the Return/Exchange .
Please make sure that :-
All return items must be returned in unworn , unwashed , unaltered , unironed condition with all tags attached.
Return/Exchange item must be mailed back within 7 working days from the day item is mailed out by Cassa Fashion.
(Feredea send out the shipment on 1st of August , Return item must be receive by Feredea latest by 7th of August.) *Excluding Public Holidays and Weekends.
Any Return/Exchange is subject to the same Design / Color / Size only.
Procedure to request for Return/Exchange :-
1) E-Mail us a clear picture indicating the defected area.
2) Kindly wait for our reply within 24 hours
3) Customers/Resellers are required to post back using Pos Laju Courier Only.
4) We will refund the postage fees accordingly once Admin approve the Return/Exchange.
We will NOT entertain Customers/Resellers which return parcel without acknowledging us by E-Mail.
Address to post back :-
Feredea Power
One Stop Media Production
B 5-4 Pandan Utama, Jalan Pandan Pertama, 68000 Ampang Selangor, Malaysia
+6018 2637833
* Any kind of issue regarding your Shipment/Order must inform us within 7 days.
1) Quantity Issue. ( the quantity of your order is not correct )
2) Design Issue. ( the product you receive is not the product you order )
3) Parcel Damage.
4) Your shipment/order does not arrive within the stated transit time for the courier.
Feredea reserved the rights to change or alter the policy for any reason at any time without notice.
Feredea will check the product before we send out the shipment. However, we could only cover major defect as we have a large quantity of shipment to prepare everyday.
If we notice there are defects or stock problem before the delivery , we will email you to seek for further assistance.
Feredea will check the measurement , material and product's similarity before we upload the product to our website.
If there is slight difference in color and design we will state clearly in the product's description.
Product which never meet our minimum guideline , we will never upload it to our website.
We hope the above procedure do increase our reliability in preparing your shipment and most importantly maximize customer's satisfaction.
Feredea is a retail and wholesale based company , we have our own stock return policy unlike other retail based company.
Situation which we STRICTLY dont accept Return/Exhange :-
1) Size Exchange.
2) Color Exchange.
3) Color difference due to lightning effect.
4) Measurement differs in 1-3 cm.
5) Scissors cut during unseal parcel.
6) Minor defect which can be corrected easily.
7) Minor Stain.
8) Design Issue. ( We do check our product in every aspect before uploading to our website , therefore we will not accept any further return/exchange )
However , we do accept Return/Exchange in certain situation.
Feredea Admin reserve the right to classified the product whether it is Returnable/Exchangable.
In the occasion when Feredea Admin authorized the Return/Exchange .
Please make sure that :-
All return items must be returned in unworn , unwashed , unaltered , unironed condition with all tags attached.
Return/Exchange item must be mailed back within 7 working days from the day item is mailed out by Cassa Fashion.
(Feredea send out the shipment on 1st of August , Return item must be receive by Feredea latest by 7th of August.) *Excluding Public Holidays and Weekends.
Any Return/Exchange is subject to the same Design / Color / Size only.
Procedure to request for Return/Exchange :-
1) E-Mail us a clear picture indicating the defected area.
2) Kindly wait for our reply within 24 hours
3) Customers/Resellers are required to post back using Pos Laju Courier Only.
4) We will refund the postage fees accordingly once Admin approve the Return/Exchange.
We will NOT entertain Customers/Resellers which return parcel without acknowledging us by E-Mail.
Address to post back :-
Feredea Power
One Stop Media Production
B 5-4 Pandan Utama, Jalan Pandan Pertama, 68000 Ampang Selangor, Malaysia
+6018 2637833
* Any kind of issue regarding your Shipment/Order must inform us within 7 days.
1) Quantity Issue. ( the quantity of your order is not correct )
2) Design Issue. ( the product you receive is not the product you order )
3) Parcel Damage.
4) Your shipment/order does not arrive within the stated transit time for the courier.
Feredea reserved the rights to change or alter the policy for any reason at any time without notice.
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