Please read these Terms of Service ('Terms', 'Terms of Service') carefully before using the ladybossfoodie.com website (the 'Service') operated by Lao Ban Niang Trading 201903310327 (003041871-M) ('us', 'we', or 'our').

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Lao Ban Niang Trading. Lao Ban Niang Trading has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lao Ban Niang Trading shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.Changes

 

Prices
Our prices are based upon our high standard of work and quality of ingredients used. All prices are non-negotiable. Payment secures the listed prices and prevents any further price increases, except in the exceptional circumstances beyond our control (e.g. increase in ingredients price, increase in fuel prices, etc.)

 

Order
To place an order, follow the instructions on the ordering pages of the website. You are able to amend or correct errors on your order up to the point at which you click on the “Place Order Now” button on the "Payment Method" page.

You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed. 

A contract between you and us is formed when we receive your confirmation order and send you a confirmation email that your order has been accepted. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.

You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation email with order summary and an invoice.

 

Cancellation
No refund for cancellation once the order is fulfilled.

 

Goods

All illustrations and descriptions displayed on ladybossfoodie.com website or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Lao Ban Niang Trading reserves the right to replace these items of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice.

 

Allergies and Special Dietary Requirements
Some of our products contain herbs, so are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our food may/could contain traces of other herbs or related ingredients. Lao Ban Niang Trading will not be held responsible for anyone suffering from herb allergies.

 

Storage and Consumption
Our product does not contain any preservatives. We are therefore unable to make a warranty as to the frozen food will be having the exact same taste and appearance for every batches. We are also unable to make a warranty as to the length of time for which the food will remain fit for consumption. We do however recommend our food are best eaten within 1 month from delivery but they can be stored up to several months. All food need to be stored in a refrigerator or a cool dry place, away from heat and direct sunlight. It is the responsibility of the customer to keep the food in the manner prescribed by us.

 

Delivery Conditions
Our products are to be delivered to you at a requested address. We do delivery within Malaysia (Peninsular Malaysia for Frozen Food, Nationwide delivery for Paste Sauce). It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.

 

Lao Ban Niang Trading would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Lao Ban Niang Trading is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided.

 

Force Majeure
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

 

Complaints
We take all complaints very seriously. If you experience any problem with our products, complaints must be made within [24] hours upon receiving the products. 

 

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PRIVACY POLICY

 

As part of Lao Ban Niang Trading (hereinafter known as “LBN”) compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, LBN has put in place a personal data protection and compliance principles which LBN stands guided by in the provision of our products and services to our members/customers.

 

Please read LBN Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as describe in this Privacy Statement.

 

This Privacy Statement is about:

• What kind of your personal information we collect
• How your personal information is collected
• How we use your personal information
• When we disclose your personal information
• When we transfer your personal information
• Your right to access and correct your personal data

 

What is Personal Data

Personal data is any information which relates directly or indirectly to you. This includes any information which can be used to identify or contact you.

 

What kind of Personal Information We Collect

In order for us to provide you with our Products and Services, and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:-

• contact information such as your full name, date of birth, identification, supporting documents (including MyKad/NRIC/Passport, bill statement of utility bills or statements which indicates your fullname, address, etc), gender, nationality and race, preferred language, current private and/or business address, fixed line telephone (home and office), fax number, email address
• credit card information and bank account details
• the status of the services you have subscribed from us
• your personal interests and preferences to help us to better improve our Products and Services
• how you use the Products and Services
• the equipment you use when accessing our Websites, Products and/or Services (such as your handphone, your computer system and platform) to customize the service for you

 

When and How we collect your personal data?

We may collect your personal data from your when you:-

• you register/subscribe as as new member
• you use our Products and/or Services
• participate in any of our surveys
• participate in any of our marketing campaign and/or promotions
• enter and/or participate in any contests, loyalty programmes, competition run/organized by us
• response to any marketing materials we send out (newsletter, etc)
• visit or browse our websites
• lodge a complaint with us
• provide feedback and/or suggestions to us (via our website or in hard copy)

When you access our websites, please be aware that:

• your IP address and information about your visit (such as time stamp, date, duration etc) will be automatically picked up by LBN's systems.
• a "cookie" may be attached when you enter. Cookies are pieces of information that websites transfer to your computer's hard drive for record-keeping purposes. The use of cookies is now an industry standard, and you will find them used on most major web sites and in fact, most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. Please also note that your user experience will be affected and areas of certain sites will not function properly if you set your browser to not accept cookies.
• our websites may contain links to third parties sites and LBN will always try to make it clear when you leave our sites as LBN is not responsible for
  1. such third parties sites and
  2. information which you made available at such third parties sites

As such, it would be prudent for you to check on the privacy policy of such third parties before disclosing your personal information to such third parties and/or sites.

 

How We Use Your Personal Information

We may collect and use personal information from you for one or more of the following purposes:-

• to verify your identity
• to assess and process your application(s) /request(s) for our Products and/or Services
• to provide you with the Products and/or Services you have requested
• to administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments)
• to investigate and resolve any service issues, billing and fees queries, complaints or other inquiries that you submit to us regarding our Products and Services
• to detect and prevent fraudulent activity
• to keep in contact with you and provide you with any information you have requested
• to engage in business transactions in respect of Products and/or Services to be offered and provided to you
• to establish and better manage any business relationship we may have with you
• to process any communications you send us (for example, answering any queries and dealing with any complaints and feedback)
• to help us monitor and improve the performance of our Products and Services, our customer support/relations teams and to make these more efficient
• to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
• to manage staff training and quality assurance
• to notify you about benefits and changes to the features of our Products and/or Services
• to determine how can we improve services to you
• to investigate, respond to, or defend claims made against, or involving LBN
• to conduct marketing activities (for example, market research)

 

Disclosure of Your Personal Information

As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

• law enforcement agencies
• government agencies
• companies and/or organizations that act as our agents, contractors, service providers and/or professional advisers
• other parties in respect of whom you have given your express or implied consent
• customer inquiry and other customer related services (including telemarketing);
• data processing services
• information technology services
• media and marketing services (including advertising)
• market research and website usage analysis services

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to LBN.

 

If Your Personal Information Provided Is Incomplete

Where indicated (for example in registration/application forms), it is obligatory you provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

 

Access to Your Personal Data

We can assist you to access and correct your personal information held by us.

If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by emailing us at ladybossfoodie88@gmail.com. You may also send in request to delete your personal information and data.

You should quote your UserID, full name, email address, mailing/billing address and handphone/ fixed phone number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

 

Your Obligations as A Member

You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting LBN via the contact details provided below. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.

In the event you may need to provide us with personal information relating to third parties (for example about your business partner, spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement at our website at www.ladybossfoodie.com/termsconditions

 

Updates To Our Privacy Statement

We may be required to revise and/or modify this Privacy Statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, booklets, leaflets or hard copy versions. By continuing to use LBN's Products and Services after the communication of such revision and/or modification, you are accepting and consenting to such revision and/or modification. Please check our website and/or our Announcement site for information on our most up-to-date practices.

 

User ID Privacy Policy

This website uses Google Analytics, a web analytics service provide by Google, that places text files known as "cookies" on your computer to help us analyze how users interact with the site. This information is then used to further improve our services to all our users.

All data uploaded is not personally identifiable and will not be traceable to any particular individual or devices.

Any website users who do not want their data to be collected with Google Analytics can install the Google Analytics opt-out browser add-on. This add-on prohibits the Google Analytics script running on the website to send any information to Google Analytics. You may visit the Google Analytics opt-out page and install the add-on for your browser and browse for more details on installing or uninstalling the add-on.

 

Our Contact:

Should you have any queries or concerns in relation to this Privacy Statement, kindly contact us at ladybossfoodie88@gmail.com

Returns & Refunds.
Due to hygiene and quality reasons we do not accept any returns.

 

Shipping
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If a customer receive a refund, the cost of return shipping will be deducted from the refund.

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.

 

Damaged item during shipment

Lao Ban Niang Trading would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. The customer is responsible to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for, Lao Ban Niang Trading is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.

 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.