Customer shall get warranty services through Vmall.lelong.my for the products within warranty period, with the valid proof of purchase or billing.
2. Terms Conditions
2.1 The Warranty extends only to customer who purchased the product in Malaysia and is not assignable or transferable to any subsequent Purchase/customer.
2.2 The Warranty shall be conducted through Huawei authorized service centers in Malaysia only.
2.3 The information has to fill in completely and factually with the company stamp of seller or distributor in order the warranty to become effective. Otherwise, the warranty will not take effect.
2.4 The warranty does not cover damage resulting from:
a) Normal wear and tear of the equipment;
b) Usage of equipment other than its normal and customer manner;
c) Unauthorized disassembly, repair, alteration or modification being carried out;
d) Misuse, abuse negligence or accident however caused to product(including Antenna and hands free Kit);
e) Improper testing, operation, maintenance, installation, or any alternation or modification of the product;
f) Spillage of food or liquid, corrosion, rust or the use of wrong voltage;
g) Lightening, accident or negligible use;
h) War, fire typhoon floor or earthquake;
i) Scratches or damage to plastic surface and all other externally parts that are due to normal customer use;
j) Connection to a device:
(1) not endorsed by Huawei;
(2) not fit for use with the product.
2.5 All related cost incidental and incurred thereto (without limitation to spare parts cost, maintenance cost, delivery, ect.) shall be borne by the Buyer.
2.6 During the warranty period, HUAWEI or its authorized service center will repair, at Huawei’s option, the product or any relevant parts thereof in the event that the product is found to be Defective. The buyer of the product or his/her assignee (“consumer”) shall not be charges (whether for parts, labor or otherwise) for the repair or replacement of a defective product during the warranty period. All replace parts, boards or equipment shall become the property of HUAWEI.
2.7 The warranty in respect of a repaired or replaced product/part shall extend for the remaining warranty period of the repaired Product or replacement thereof to the Consumer.
2.8 Upon request from HUAWEI, the Consumer may be required to provide the purchase receipt or other documentation or information in respect of the date and place of purchase.
2.9 The warranty will be null and void in any of the following events:
a) The product serial number, the accessory date code, the IMEI number, water indicator or the warranty seal has been removed, erased, defaced, altered or is illegible;
b) Any term contained in this warranty has been altered or modified in any without prior written consent of Huawei;
c) Huawei has not been notified by the customer of the alleged defect or malfunction of the product during the applicable warranty period;
d) Unauthorized unlock on software and hardware, unauthorized software upgrade, liquid damage
e) The defects caused by the fact that the battery has been short circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified;
f) Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period, then consumer can ask to replace the LCD at our authorized service centre:
(1) 3 or more dead/bright pixels(*)anywhere on the crystal display;
(2) if there are only 2 dead/bright pixels, then they must be within 5mm of each other.
2.10 Before returning any unit for service, be sure to backup your data and remove any confidential, proprietary, or personal information from the product. Huawei is not responsible for the damage to or loss of any programs, data, or removable storage media where you do not backup your data.
2.11 If the product is return to service center or Huawei expiration of the warranty period, Huawei’s normal service policies shall apply and the Consumer will be charging accordingly.
a) Huawei neither assumes for it any other obligation or liability that which is expressly provided for in this limited warranty.
b) All warranty information, product features and specification are subject to change without notice.
2.12 EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, HUAWEI GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE,REGARDING THE PRODUCT, FITNESS FOR ANY PURPOSE OR OTHERWISE. HUAWEI SHALL NOT BE LIABLE FOR THE LOSS OF USE OF THE PRODUCT, INCONVENIENCE,LOSS OR ANY OTHER CONSEQUENTIAL DAMAGE, ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
a) Host (“Product”) – for a period of twelve (12) months *
b) Battery and charger – for a period of six (6) months*
c) Accessories - for a period of three(3) months *
*From the date of purchased by the customer (not transferable) under normal use
General Notes of Return Policy
Any return received with missing items or without original packaging will not be credited.
The following items are NEVER returnable:
1) Any item that has been worn, used or altered.
2) Items that require special delivery.
If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days of receiving your item. Please include the order number, email address and problem in all correspondence. Provided the return is allowable under our policy, you will receive a Return Authorization number (RA#). This number should be printed and sent to us along with the item to be returned.
Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive your RA number. Vmall will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. Vmall does not refund shipping and handling charges.
Refunds generally take 7 days, however may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
When your shipment arrives
When you receive your shipment, please open and inspect merchandise on the same day as delivered.
Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
When you receive your shipment, please open and inspect merchandise on the same day as delivered. If there are issues please contact us immediately.
If you need to exchange, please purchase again through the website and separately request for a RA number for the item to be returned. It will be treated as a new order to avoid confusion during the return process and allow you access to our automated inventory so you can avoid the item being out of stock when we receive your return.
Before you ship the return order write your new order number along with your RA# on the outside of the package. Please Note: All returned items without a new order number included will shipped back to you at your cost.