Lelong.my Malaysia | Privacy Policy

Privacy Statement (English)

Welcome to the Lelong.my platform run by Interbase Resources Sdn Bhd and its affiliates (individually and collectively, "Lelong", "we", "us" or "our"). Lelong takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users of our Lelong website and mobile application (the "Platform") (we refer to the Platform and the services we provide as described on our Platform collectively as the "Services"). Users refers to a user who registers for an account with us for use of the Services, including both buyers and sellers (individually and collectively, “Users”, “you” or “your”).

As part of Lelong.my compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, Lelong.my has put in place a personal data protection and compliance principles which Lelong.my stands guided by in the provision of our products and services to our members/customers.

Please read Lelong.my Privacy Statement to understand how we use the personal data which we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement, and the collection, the use, the access, the transfer, the storage, and the processing of your personal information as describe in this Privacy Statement.

1. What does this Privacy Statement About

This Privacy Statement is about:

What kind of your personal information we collect
How your personal information is collected
How we use your personal information
When we disclose your personal information
When we transfer your personal information
Your right to access and correct your personal data

2. What is Personal Data

Personal data is any information which relates directly or indirectly to you. This includes any information which can be used to identify or contact you.

3. What are the kind of Personal Information We Collect

In order for us to provide you with our Products and Services, and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following: -

contact information such as your full name, date of birth, identification, supporting documents (including MyKad/NRIC/Passport, bill statement of utility bills or statements which indicates your full name, address, etc), gender, nationality and race, preferred language, current private and/or business address, fixed line telephone (home and office), fax number, email address
credit card information and bank account details
photographs or audio or video recordings;
the status of the services you have subscribed from us
your personal interests and preferences to help us to better improve our Products and Services
how you use the Products and Services
the equipment you use when accessing our Websites, Products and/or Services (such as your handphone, your computer system and platform) to customize the service for you

You agree only to submit personal data which is accurate and not misleading, and you must keep it updated and inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require documentation to verify the information provided by you.

If you sign up to be a user on our Platform using your social media account or link your Lelong.my account to your social media account or use certain other Lelong.my social media features, we may access personal data about you which you have voluntarily provided to your social media provider in accordance with the provider's policies and we will manage your personal data in accordance with this Privacy Policy.

4. When and How we collect your personal data?

We may collect your personal data from your when you:-

you register/subscribe as as new member (Verified Member, Web Store Member, etc)
you use our Products and/or Services
participate in any of our surveys
participate in any of our marketing campaign and/or promotions
enter and/or participate in any contests, loyalty programmes, competition run/organized by us
response to any marketing materials we send out (newsletter, etc)
visit or browse our websites
lodge a complaint with us
provide feedback and/or suggestions to us (via our website or in hard copy)
you log in to your account on the Platform or otherwise interact with us via external service or application, such as Facebook or Google
you grant permissions on your device to share information with our application or Platform

When you access our websites, please be aware that:

your IP address and information about your visit (such as time stamp, date, duration etc) will be automatically picked up by Lelong.my's systems.
a "cookie" may be attached when you enter. Cookies are pieces of information that websites transfer to your computer's hard drive for record-keeping purposes. The use of cookies is now an industry standard, and you will find them used on most major web sites and in fact, most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. Please also note that your user experience will be affected and areas of certain sites will not function properly if you set your browser to not accept cookies.
our websites may contain links to third parties sites and Lelong.my will always try to make it clear when you leave our sites as Lelong.my is not responsible for
1. such third parties sites and
2. information which you made available at such third parties sites

As such, it would be prudent for you to check on the privacy policy of such third parties before disclosing your personal information to such third parties and/or sites.

5. How We Use Your Personal Information

We may collect and use personal information from you for one or more of the following purposes:-

to verify your identity
to assess and process your application(s) /request(s) for our Products and/or Services
to provide you with the Products and/or Services you have requested
to administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments)
to investigate and resolve any service issues, billing and fees queries, complaints or other inquiries that you submit to us regarding our Products and Services
to detect and prevent fraudulent activity
to keep in contact with you and provide you with any information you have requested
to engage in business transactions in respect of Products and/or Services to be offered and provided to you
to establish and better manage any business relationship we may have with you
to process any communications you send us (for example, answering any queries and dealing with any complaints and feedback)
to help us monitor and improve the performance of our Products and Services, our customer support/relations teams and to make these more efficient
to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
to manage staff training and quality assurance
to notify you about benefits and changes to the features of our Products and/or Services
to determine how can we improve services to you
to investigate, respond to, or defend claims made against, or involving Interbase Resources
to conduct marketing activities (for example, market research)

6. Disclosure of Your Personal Information

As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

law enforcement agencies
government agencies
companies and/or organizations that act as our agents, contractors, service providers and/or professional advisers
other parties in respect of whom you have given your express or implied consent
customer inquiry and other customer related services (including telemarketing);
data processing services
information technology services
media and marketing services (including advertising)
market research and website usage analysis services

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Interbase Resources.

7. If Your Personal Information Provided Is Incomplete

Where indicated (for example in registration/application forms), it is obligatory you provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application/request or provide you with our products or services.

8. Access to Your Personal Data

We can assist you to access and correct your personal information held by us.

If you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by email our Feedback department. You should quote your UserID, full name, email address, mailing/billing address and handphone/ fixed phone number and provide brief details of the information you want a copy of in any such request. We shall charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.

We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request and the relevant processing fee.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

9. Withdrawal of consent to continue use, disclosure, store and/ or processing of personal data

You may communicate the withdrawal of your consent to the continued use, disclosure, store and/ or processing of your personal data by email us at feedback@lelong.com.my , and we will process such requests in accordance with this Private Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us.

To delete your account, email us your request to feedback@lelong.com.my .

10. Your Obligations as A Member

You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting Lelong.my via the contact details provided below. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.

In the event you may need to provide us with personal information relating to third parties (for example about your business partner, spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement at our website at www.lelong.com.my/content/help/PrivacyPolicy

11. Updates To Our Privacy Statement

We may be required to revise and/or modify this Privacy Statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, booklets, leaflets or hard copy versions. By continuing to use Lelong.my's Products and Services after the communication of such revision and/or modification, you are accepting and consenting to such revision and/or modification. Please check our website and/or our Announcement site for information on our most up-to-date practices.

12. User ID Privacy Policy

This website uses Google Analytics, a web analytics service provided by Google, that places text files known as "cookies" on your computer to help us analyze how users interact with the site. This information is then used to further improve our services to all our users.

All data uploaded is not personally identifiable and will not be traceable to any particular individual or devices.

Any website users who do not want their data to be collected with Google Analytics can install the Google Analytics opt-out browser add-on. This add-on prohibits the Google Analytics script running on the website to send any information to Google Analytics. You may visit the Google Analytics opt-out page and install the add-on for your browser and browse for more details on installing or uninstalling the add-on.

13. Our Contact Details

Should you have any queries or concerns in relation to this Privacy Statement, kindly contact us at feedback@lelong.com.my