• All order items parcel will be shipped out and delivery by POSLAJU National Courier to all location in Malaysia.

• We are provided Free Shipping Fee for the more selected items.
• But not available for the Combine Order Offer Price items.

• All order items parcel will be packaging safety and protect with bubble layer wrapped.
• And gift paper wrapped for every purchased item also.

• Our shipment days available shipped out on Monday to Friday.
• And not available shipped out on Sunday and Public or State Holidays.

• All order parcel sure be shipped out within 1 or 2 working days once full payment details updated and received.
• Shipment details sure be updated by us once parcel had shipped out within 1 or 2 working days following the payment completed date.

• Shipment details and Poslaju Parcel Tracking No updated on same day between time on 7:00 pm to 9:00 pm once parcel had shipped out.
• Try to track the Poslaju parcel no at website : www.poslaju.com.my or www.pos.com.my for easy know about currently delivery situation.

• Delivery will take 1 to 2 working days for Penisular, 1 to 3 working days for Sabah Sarawak.
• Delivery not available on Friday, Saturday, but available on Sunday at State of Kelantan, Terengganu, Kedah, Johor.
• Delivery not available on 1st Saturday of the month and Public or State Holidays also.

• Usually Next Working Day Delivery within Poslaju Coverage Areas after parcel shipped out.
• For areas outside Poslaju delivery areas, another 2 or 3 working days standard delivery may apply.

• Please make sure the parcel is in good condition without any broken / open when receiving or do contact us if not.
• And kindly to inform us if anything wrong with the order item after received and checked.

• Delivery sometimes delay is out of our control.
• Delivery delay normally due on case of location address, public or state holidays, recipient not available in delivering time, delivery over workload and time of Poslaju.
• Always keep online tracking to know the delivery situation is more suggested.

• Please make sure the correctly recipient available in the delivery time and day to receiving the parcel between 9:00 am till 5:00 pm.
• Parcel will be returned to the nearest Poslaju office and leave a Poslaju Notice paper in case of recipient not available receive in delivery time.
• Recipient can be self pick up the parcel at the nearest poslaju office with show own IC and the Poslaju Notice paper before closing time.
• Or recipient can be request for resend the parcel again on next working day via contact with the Poslaju Customer Service line or the nearest Poslaju office no.

• Contact us if parcel not received after over the delivering days within 3 working days for asist to check and ask from Poslaju by us.
• Or contact Poslaju Customer Service line : 1-300-300-300 before 6:00 pm.
• Or direct contact the nearest Poslaju branches before 6:00 pm.
• More information about nearest Poslaju office address and contact and closing time can be refer at website : www.poslaju.com.my or www.pos.com.my
• Visit Pos Malaysia Official Facebook Page : Pos Malaysia Berhad

Notice

• We will be automatically process all order items and shipped out within 1 or 2 working days once the payment details updated and received.
• Shipment details will be updated on same day between time on 7:00 pm to 9:00 pm once parcel had been shipped out.
• Delivery delay due on case of location address, public and state holidays, delivery over workload and time of Poslaju.
• Do contact us / Poslaju, if parcel not received yet in deliverying time within 3 working days.