Delivery Method

1) Express Mail (Skynet / Airpack / Nationwide / Poslaju)

• Postage will normally reach customers 1-3 Working days in Peninsular, 2-4 Working days for Sabah / Sarawak.
• Customers will receive their respective tracking code for the mail after payment has been made.
• Charges will depend on weight and location.
• Areas such as Outskirts of Johor , Kedah , Pahang , Perlis , Terengganu and other States will subject to delay of 1-5 days .

2) Transport via Land Lorry (Bulky / Quantity Items to Selected Areas throughout Malaysia)

• Customers will be notified once items have been sent out.
• No Tracking Numbers are given for Lorry transport delivery. The lorry Driver will contact the receiver when the goods are near the delivery point. Failure to pick-up calls from the transporter may cause delays / self-collection with or without additional cost. These costs and obligations are not bear by us. It is the Receiver's responsibility to arrange another pick up / self-collection if fail to collect the intended items.
• Do take note Weekends may differ from States to States, Thus there will be no Delivery on Saturday and Sunday.
• Customers will receive their goods in 1-7 Working days depending on their location and may change from time to time due to seasons, weekend holidays and weather.
• Outskirts areas will need additional 1-14 Working days and self-collection at the nearest warehouse are required if the area is too far.

3) Flight Courier / SEA (For Sabah / Sarawak / Labuan)

• Customers will be given their respective tracking number (If any) once payment has been made.
• Outskirts areas will need additional 1-14 Working days and self-collection at the nearest warehouse are required if the area is too far.
• Transport charges vary on weight and location and Courier time will depend on Location as well
• Shipping via Sea will take approximately 4 week’s .By Flight takes approximately 1 -2 weeks to arrive.

Combine Shipping

We offer combine shipping if buyer's purchase multiple items from our store. Courier charges for combine shipping is calculated based on the actual weight of the total products purchased. System will automatically calculate the combine shipping fee and show on the checkout page. Free delivery offer is only available for certain items as mentioned.

Cut Off Time

Our delivery cut off time is at 12.00pm on every working day. All payment made and confirmed before 12.00pm, the items will be shipped out on the same day. For the payment made after 12.00pm, will be shipped during the next working day. No shipment will be done on Saturday, Sunday and Public Holiday. Normally items will reach you within 1-3 working days and for Sabah and Sarawak within 2-5 days. Slight delay might happen for rural area in Sabah and Sarawak or during the peak time. In case, the item not delivered in stipulated time frame, please let us know via email (sdualmarketingsb@gmail.com) as soon as possible

.IMPORTANT NOTE

• Shipping will be done on SAME DAY / NEXT DAY once payment have been make except weekend and holiday.
• The cost of the postage is not just the cost of a stamp, it covers: Processing, packaging, materials and delivery to sorting office
• In case if the shipping date falls on a holiday, we will be shipping the item on the following day.
• Postage delays for every product delivery are beyond our company’s control.
• We will always ensure that all items are wrap nicely or 100% sealed by original packaging before shipping. If the item is broken seal please check your item first before you sign or call us immediately.

• Your satisfaction is what we strive for >> We will do our best to achievethis goal!!!
• Satisfaction and positive feedback is very important to us,your POSITIVE comments are key to our success,please take a minute to leave us positive feedback and good rating if you are satisfied with our items and services.
• Incase you are not happy on our service please contact us before leaving neutral or negative feedback,we will do our best to solve the problem to your satisfaction.Communication often is the key to resolve issues and achieve a Win-Win solution.