Price Subject To Change without Prior Notice and Ex- Stocks Subject To Goods Unsold.
All Our Products Are Tested Before we Sent Out. Please Check Your Products, Any Damage after 2 Days Cannot Be Claimed or returned.
We Do Not Entertain Any Thieves, Spies, Frauds, Scams, Abusers, Rude customers And We Reserve the Right to Decline Any of This Type of Individuals. Any Matters Worse, We Will Not Hesitate to Report them to the local /legal authorities.
Out of Stock Items: If the Product ordered is out Of Stock, We will Inform Our Customers with the choice of Refund (Same amount in RM) OR recommendation of similar value brands. Customers will have to pay / top up if the chosen items is of any higher amounts.
Quotations: Validity For Quoted Items are valid for 14 days, unless stated otherwise. In any case, after the validity period has ended, S Dual Marketing has the right to cancel the quotation or make changes to the price without prior notice due to currency fluctuations. The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.
Cancellation: In view of the nature of the service, any order – once confirmed by the Company – it is not cancellable. Cancellation of the Order by the customer will only be accepted on condition that any costs, charges and expenses already incurred, work or cancellation conditions are to be charged to the Customer forthwith.
Limitation of Liability: We shall not be liable for loss or damage of a shipment while shipment is out of S Dual Marketing’s custody or control. The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.
Self-Collect: All buyers/ customers are welcome to self-collect at our showroom. Do take note of our opening hours. If customer wish to reserve any items, feel free to drop us a deposit to avoid any disappointment.
Transportation: S Dual Marketing reserves the right to transport the customer’s shipment by any route and procedure and by successive carriers and according to its own handling, storage and transportation methods without prior notice.
Packing: All items will be packed accordingly for direct delivery. If you wish to arrange your own agent to collect the goods, customers are required to inform (3 days prior) and how the items should be packed. Failure to do so will left the parcel unpacked. S Dual Marketing will not bear any packing cost thereafter.
Change of address: All customers are required to provide name, full address and valid phone numbers before delivery. Customers cannot change the delivery address after the shipping fee has been made. Any changes have to be made prior to payment of the packages.
Outskirt Address: We will try our best to deliver the goods to the given address and if your address is too far in the outskirt areas and unable to deliver by the shipping agent, customers are required to collect themselves at the nearest transporter’s warehouse. S Dual Marketing will not be held responsible if there is a delay in delivery as the schedule of the shipping company is beyond our control. Paid shipping fees will not be refunded.
Shipping: If your order was placed Monday thru Thursday (Before 12pm) with fully paid payment, we will try our best to deliver to the transporter the same day or the next working day. If your order was placed on Friday prior to 12:00PM, the order may be shipped the same day, if not it will be shipped on Monday. Kindly take note that the schedule of shipment may vary depending on different courier agents.
POLICY
Once buyer make payment, it means the buyer accept all the "Online Buying Policy" and "Warranty Policy".
Seller will check and confirm the goods is correct and it is in working condition and no physical damage before sending.
Buyer should unseal the parcel and check before doing signature upon receiving parcel.
Once the tracking number show "Consignment has successfully delivered", buyer cannot claim for physical damage warranty (we will consider it as user damages).
Seller will only replace if tracking number show "Consignee refuse to collect parcel".
Seller will not responsible for parcel lost or damage during the delivery. All damage must be claimed with the courier service company. However, seller will helps buyer to proof that the parcel is lost if the parcel lost during delivery.
Warranty
Please keep a copy of your courier's Consignment Note, Tracking Number and original Invoice as warranty reference.
Warranties may take more than 5 weeks, as they will be returned to distributor/service centre, it will depend on their progress.
Warranty do not cover burn, mark, lightning strike, water damage, during courier delivery or any physical defect/damage caused.
Warranty do not cover modification, personal repair or excessive over-clocking results in malfunction.
Certain product may requires buyer manually online registration.
Please note that buyer are required to pay for the shipping fees when sending-in warranty and warranty return over first 7 days.
All the goods will be checked for fully functional and packed nicely before sent out. It is advice to have a video of unpacking the parcel. Any missing items or products is not in good condition upon receive will not be entertained.
Warranty on manufacture defects only. The warranty does not cover tear and wear, loss or damage to the covered product while in the course of transit, delivery, or redelivery, loss or damage caused by accidental or intentional physical damage, any modification or alteration of hardware/software, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel, alteration or removal of the warranty seal/sticker.
Please capture the photos/video and send to us of the goods which is not functioning so that we can troubleshoot the defects.
We would bear the postage replacement.However if the product is not faulty or warranty voided, customer will bear the postage fee to sent it back.
