Local delivery

1. Philips, Panasonic, JVC, Aigo, Audio-Technica can be combine shipping for one time order, one time shipment but not able combine shipping with other products.

*The brands listed above parcels would be sending out by SkyNet logistic/ courier service only.

• We only sending out the items from Monday to Friday except public Holidays (Selangor/ Wilayah Persekutuan). The last pick up time from courier service would be at 3pm.
• Do contact us if your item not received after 3 working days.
• Any form of messaging method chasing us for delivery status would not entertain for less than 72 hours after the parcel shipped.

2. All other items would be sending out by PosLaju only.

3. Please allowed 1 to 5 business days (Monday to Friday) for your parcel to arrive. Any messages chasing for status updates will not reply by us, as most of the time we already updated the shipping info in your purchase order. Please get the shipping info inside your order after you signed in back your account.

4. We are conducting our sales through internet channel only. We do not have any physical store for your normal foot-in-store shopping experience. We have reached agreement with many brands we must solely selling through internet only. If you wish to purchase the items with store like experience please get it done over at physical stores, thank you.

5. We are very happy receiving our customers order and business opportunity, but there are certain time during festive season we do not promise the parcels can reached on time. We do not over promise/commit when the parcel will arrive at specific date or time which is out of our control.

International delivery

1. For international shipping, any custom held, parcels returned due to bad addresses or any unknow reason, customers must pay the shipping cost for resend the parcel. Customers shall liable for the custom taxes.

2. To streamline ordering process, for each new order we will sending out two PayPal money request from davis@japan.com (one and only, no other account) to your e-mail registered with lelong.com.my. You may choose one of the shipping method either registered air parcel, EMS (express), UPS or FedEX to pay for it. If you think PayPal handling fees or shipping cost is still unbearable by you, please cancel the money request at the same time please discuss with us in davis@japan.com so that you can use moneygram.com service or we can work something else.

Special / Spare parts order

1.You have to be patient to wait for your parts to arrive, if you think you can get it faster or cheaper please source from elsewhere. Any enquiry about the ETA of the parts will be as accurate at the time we quoted you the price. If you wish to revise or on hold your order, the delay might be happen. If you change your mind not to place the order at the time being, you have to wait for another ordering window, which means you have to wait even longer time. E.g. Ordering a strap need to wait 1 month, when you reorder again on next ordering window that spare parts might be use for production, the delay might goes up to another 6 month or up to 12 months. Any delay for placing the order Is your own decision, not us that cause the delay.

2. ETA given by manufacturer just a rough estimation, it may be delay due to many factors and they have right not to inform us or cancel our order.

3. Once we committed the deal, we will deliver to you when the parts arrive. We will immediately sending out your parcel, our record has proven in our delivery pace.

3. We are just helping you to order parts as part of our extra mile service and we have to make it clear to you manufacturer owe us nothing and we owe you nothing as well especially those who never purchase that model from us before.